Those first phone calls in the early days of your small business are so exciting and indicate that your hard work and vision are paying off. But over time, the delight can turn to anxiety as the missed calls keep pouring in, and your ability to keep up with them is falling short.
After-hours call handling can be a huge challenge for small business owners; it’s not that you want to let your customers down, but there’s only so much of you to go around. Is hiring a 24/7 answering service the solution to your problem?
We know it is, because we’ve been helping small businesses offer live, reliable, and professional phone answering services for a decade—so their customers always feel seen and supported.
Need more convincing? No problem, here are the top five reasons every business needs a call answering service.
#1 – Never miss a call (or an opportunity)
You know why you are scared of missed calls: what if it’s a new customer or client that could build your business? What if one of your existing customers has run into a problem and needs your help? You care about your customers and want to be there for them, but you simply cannot be available as a one-person 24/7 answering service.
When you partner with a 24/7 answering service, every call is answered, no matter the hour. That means more leads, better service, and zero missed opportunities.
#2 – Improve customer satisfaction and retention
More and more businesses are offering around-the-clock availability, and you want to give the same level of customer service for your small business. Hiring a live answering service to give your customers the premium treatment will massively increase customer satisfaction, which is a key factor in improving customer retention (the bread and butter of small businesses).
#3 – Enhance professional image and credibility
When a customer calls your business and is greeted by a friendly, well-informed operator, they are quick to recognize quality and professionalism, two traits you want your business associated with. It doesn’t matter if you only have one employee (you); don’t compromise on quality—get some small business support and hire a professional phone answering service.
#4 – Boost productivity and work-life balance
Small business owners are known to burn the candle at both ends; in fact, 72 percent of small business owners have felt burnt out at some point in their business journey, and less than 50 percent rate their work-life balance as good. It’s time we figured out how to reduce stress for small business owners—starting with you! You have one life to live; it’s time to enjoy that life, nurture your relationships, and increase productivity at your business. Hiring an after-hours answering service will take a huge weight off your shoulders, so you are free to live life to its fullest!
#5 – Cost-effective alternative to hiring staff
Many small business owners cannot afford to hire additional staff to take after-hours calls, and they are concerned about virtual receptionist pricing. With us, you never need to worry about affordability. Our packages start at just $30 with no contracts, zero hidden fees, or additional charges for holidays. Our affordable answering service is the perfect solution to your needs without breaking the bank.
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You’ve worked hard to start a small business, and now you’re working hard to maintain and grow it. Why not let us work hard for you by taking those calls so you can take your business to the next level? You don’t have to miss any more calls, which means every opportunity that comes calling, we will be ready to receive it for you.
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us, answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.