Customers are the bread and butter of every small business. We know how hard you work to offer quality products and services. Your dedication is what earns their loyalty and inspires them to share their positive experiences with others.
Maintaining quality customer service takes time and energy, however, and sometimes you find yourself stretched too thin, like when you miss important calls. You’re just one person, and you can’t do everything, but you don’t want to let anyone down.
That’s where we come in; we are a small business answering service that can take your calls for you. We exist to be an extension of you and offer the same high-quality service to your customers, new and old.
Need more convincing? Here are four ways hiring an after-hours answering service will help you retain and gain customers.
Accessibility
We are a 24 hours answering service, this means we cover after hours, holidays, and weekends. You can take the night off, go on family vacation, and show up for important family events knowing that we will be taking care of your customers for you.
Our customer AJ Eriks agrees— “…. Great Lakes Communications have gone above and beyond to provide exceptional customer service to our after-hours callers. Our calls are always received with the utmost kindness and compassion and dispatched to our on-call staff promptly and accurately. If you are in need of an answering service, these are the individuals you want to represent your business when you can’t. I would give more stars if Google would let me!”
Accurate information
We customize our small business answering service to match the uniqueness of your business so we can respond to calls with detail and accuracy, answering your customers like you would.
Eric Jaeger says— “I can’t put into words what an amazing addition Great Lakes Communications has been to our business. We had the pleasure of working with Great Lakes Communications for six years. For starters, they had a conversation with us to understand our business and better serve our clients. The time they took to understand our business vs the needs of our customers was invaluable to screen calls and made our time more efficient. Would highly recommend!”
Friendly, professional operators
We’ve all had bad experiences with customer service calls. Terrible hold music, poor connection, and above all, rude and unhelpful operators. On the other hand, those who work in customer service could also share some horror stories of dealing with “difficult” customers.
We aim to rise above that, and our agents are trained to communicate with professionalism and compassion, de-escalating stress and getting to the heart of the customers’ needs.
Brandon Cruz-Youll writes— “Great Lakes Communications is an absolute pleasure to work with. They are accommodating and go the extra mile. Everything is done with a smile in their voice even during the most stressful of situations. I cannot recommend them enough.”
Excellent communication
We do more than just relay messages like other after hours call services, we communicate with you and your customer. When you hire us, you can be assured that important details will not get lost in translation.
Just ask Tom Rowland— “I have received great feedback from my clients. They tell me that GLC is friendly and professional…I receive my messages promptly and appreciate the way they treat my clients. I can tell they take the time to speak with my clients because of the detailed messages I receive. It is much more than a ‘name and a number’…I now forward all my calls even when I am in the office. My clients do not mind as I always get the messages quickly and I respond quickly. Lastly, I have not taken a sales call in months.”
Want to maintain quality customer service and never miss a call? Just call us—we’ll take care of you and your customers at the same time!
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us; answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.