You’ve done it, you’ve started a small business. Hours of effort, dreaming, and determination have gotten you this far and will take you even farther, but the truth is that running a small business is hard work. Many small business owners do everything themselves, from finances to product and service delivery to taking customer calls. It’s a lot, especially when your business starts growing.
Growing means you will have to delegate some tasks, like hiring an answering service to handle calls after hours or when you are unable to get to the phone. There are many virtual receptionist and call answering services available, so which one is the best?
What makes a great answering service
You are looking to make your life more efficient and your customers’ experience more satisfactory, choosing the right answering service can be a game changer for these goals. When looking for an answering service you want to look for:
- An easy service setup
- Quick response time
- Transparent billing
- Easy contact
- Accessibility
- Friendly, professional services
Not every service offers these important features, but we do.
We are easy to set up and have a quick response time
We make setup easy with no contracts. We work with you directly to tailor your account for how the calls are answered, the information we gather, and the way we get your messages to you. You can customize and change your plan at any time for no additional cost.
Stuart Kneeland says: “These women are great! With our old service, we had regular issues with missed calls and other assorted problems. We have not had a single problem with Great Lakes Communications. They are on top of everything. You only have to explain it once and they get it.”
We offer transparent billing
Our packages start at just $30 a month, and while many answering services include hidden fees, we don’t. Every plan includes:
- Call forwarding number
- Friendly & professional agents
- No contracts
- Easy same-day setup
- HIPAA compliant service
- NO extra charges for holidays/weekends
- Free patching
- Free faxing/emailing
- Emergency backup generator
- All agents US based
- Personalized greeting
- Live operators
- Message relay
- After hours and call overflow
- All transactions stored indefinitely
- 24-hour call coverage
- Emergency dispatch
- Follow on call schedules
We are easy to contact
You don’t want to turn your customers over to someone who will never pick up the phone and leave them frustrated. When your customers call, we pick up, it’s as simple as that. We are ready with detailed information, and a kind, professional operator who will treat your customers with respect.
We offer accessibility
Sometimes a customer wants to speak not just to an account manager, but to the person in charge. No problem! We will promptly forward the call or message with detailed information so you can respond to the customer as soon as possible.
Tom Rowland says: “I have received great feedback from my clients. They tell me that GLC is friendly and professional…I receive my messages promptly and appreciate the way they treat my clients. I can tell they take the time to speak with my clients because of the detailed messages I receive.
It is much more than a ‘name and a number’…I now forward all my calls even when I am in the office. My clients do not mind as I always get the messages quickly and I respond quickly. Lastly, I have not taken a sales call in months.”
Our services are friendly and professional
We aren’t automated; we are real people who are prepared to meet your customers’ needs wherever they are at. Our operators are trained to work calmly with those “challenging” callers and ensure every call is met with excellent information and compassion.
You need the best call service; we offer the best services. Ready to get started? It takes no time at all, give us a call today so we can start taking yours!
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us; answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.