If you’ve ever called a business, credit card in hand and ready to make a purchase, only to be sent straight to voicemail, then you understand within these first few words why a professional answering service could help you boost leads and sales. If that has never happened to you, then you may still be a bit skeptical. Read on and learn.
Don’t Miss a Single Sale
A professional answering service can be trained to answer your calls exactly as you desire. If that means taking down the information for a sale and providing you with all the information when you or your sales team is available to close the sale, then that’s what your answering service will do.
What this means is that you can go home! Your sales team can go home. No one needs to work 24/7 to make sure no sales are missed.
Keep Leads Interested
Now, we all know that a first-time caller probably isn’t ready yet to make a purchase. They may just be gathering information to compare two or more products or services. What happens if they call and reach voicemail? Yeah, you might have lost that lead.
A professional answering service can provide that personal touch, and perhaps even the answers to that prospect’s questions. That way, your product or service stays on the list of possibilities until the buyer is ready to make a decision.
Provide a Personal Touch
We all know the sales cycle can be short for some and quite long for others. In the meantime, there may be several phone calls to negotiate, learn more about the company, meet additional team members, and perhaps even upsell the customer. When that prospect gets voicemail in the middle of their sales cycle, everything could come to a halt.
Or…you could work with a professional answering service to ensure that anyone who calls in at any time, day or night, receives a personal touch—a conversation with a real person, answers to their latest questions, and follow-up information for the next conversation. They’ll feel valued, and that pays off when it’s time to make a purchase decision.
Help at All Hours
When you think of a professional answering service, you probably picture a call center after work hours. The truth is that an answering service can be available to you any time of day. That means you can still juggle all the calls while your team is in meetings, away to lunch, or experiencing a high call volume.
And let’s face it: reaching voicemail after hours is forgivable. While potential buyers may not like leaving a message, they’re more likely to do so after 6 pm. Not reaching a real person during work hours, though? That could make or break the sale. When you’re ready to learn more, reach out. We’re here to help.
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us; answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.