Great Lakes Communication is proud to announce their recent spotlight in Minority Business Entrepreneur (MBE) Magazine’s article, titled “Human Answering Service in the Age of AI.” The article was published on October 27, 2025, by Tiaera Walker, as part of MBE’s online feature series focusing on minority- and women-owned companies and businesses.
Founded in 2015, Great Lakes Communications (GLC) was built on the belief that human connection matters more than ever. Founders Sherry Langdeau and Tabetha Alvarado leveraged their years of experience to design a service that doesn’t just answer calls but also builds relationships.
But the journey wasn’t without its challenges. In an interview with the founders, Langdeau and Alvarado share their experience with other people’s doubts and lack of faith in their business potential. Fortunately for everyone, they remained persistent and steadfast in their goal and proved that human-first service is a strategic advantage at the end of the day.
As quoted in the article: “[Our clients’] business is our business,” Langdeau emphasizes. “When they do well, we do well. And our goal is to help them do better.”
Automated phone systems may be efficient, but they lack the reassuring tone, empathy and trust that human operators provide. GLC’s model demonstrates how differentiation in today’s market isn’t just about cost or speed; it’s about care, responsiveness, and authenticity. Their operators don’t just handle messages or route calls; they listen, empathize and act as an extension of the client’s team. GLC is excited to see what the future holds for our company, partners and community.
Click here to view the full article on MBE’s website.
About MBE Magazine:
Since 1988, Minority Business Entrepreneur (MBE) Magazine has served as a premier publication celebrating multicultural entrepreneurs, innovators, and business leaders. It covers success stories, industry trends, procurement opportunities, and the achievements of diverse-owned companies across the United States. MBE Magazine is known for championing representation, equity, and minority-owned business excellence.