“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou.
Today’s world often feels cold and impersonal: go to the DMV and you are given a number. Get on social media, and your feed is flooded with endless advertisements and AI-generated content. Call customer support, looking for real answers, only to be greeted by a bot.
That’s not good enough—you’re worth more, and it’s time someone treated you like it.
That’s the philosophy behind Great Lakes Communications. Founded in 2015 by Sherry Rundlett and Tabetha Alvarado, the entirely women-owned answering service is designed to put the heart back into customer service and connect with customers through a distinctly human touch.
“We saw there was a real desire among businesses to provide a live, friendly person to answer customer calls and ensure the quality their business is known for. We work hard to understand our clients’ businesses well, and then communicate clearly with their customers, creating a bridge of trust and communication between them—that’s what a 24/7 answering service should be about.”
The ladies have been enormously successful with their business and philosophy, meeting needs that small business owners have struggled with for years, such as missed calls, handling challenging callers, and maintaining a better work-life balance.
Tim Rogers shares: We have been with Great Lakes Communications for a little over 3 months now, and it’s the best decision we’ve made for our after-hours service calls. Their friendly staff does a great job with handling our “tough callers,” and our messages are delivered immediately. Our profits are up because they never miss a call. In today’s economy, that’s what really counts. We highly recommend Great Lakes Communications to anyone needing a fast, professional, cost-effective answering service.
AJ Eriks says: Tabetha and Sherry at Great Lakes Communications have gone above and beyond to provide exceptional customer service to our after-hours callers. Our calls are always received with the utmost kindness and compassion, and dispatched to our on-call staff promptly and accurately. If you are in need of an answering service, these are the individuals you want to represent your business when you can’t. I would give more stars if Google would let me!
Great Lakes Communications is designed to be affordable and adaptable for your business (regardless of its size or industry). We offer packages starting at just $30, same-day setup, and no contracts.
Our agents are:
- US-based
- HIPAA-compliant
- Trained to handle all customers with kindness and professionalism
We take the time to understand your customers’ needs and answer them the way you would, relay messages efficiently and accurately, and store all transactions indefinitely in case you require follow-up.
While the world may be becoming increasingly automated, we are committed to remaining a deeply human, personal, professional phone answering service that meets your every need and more. Being women-owned is something we hold as both an honor and a responsibility, and we constantly strive to set a good example and inspire other women to achieve their dreams with quality and heart.
Looking for a virtual answering service that will treat your customers like they matter? Call us, we won’t miss a call or a chance to make someone feel seen.
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us, answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.