As a business owner or manager, you have too much to get done to sit on the phone all day. Sure, sometimes customers want to speak with you directly, but do you really need to look away from the day-to-day operations of your business to handle questions about what time you open, where you’re located, and what time you close?
With an answering service, you could be well on your way to increasing productivity and growing your business. The above is just one example. Here are some other ways your business could benefit from an answering service.
Happier Customers Spend More
Everyone wants to feel heard, seen, and important. Your buyers expect you to consider them valuable parts of your business. After all, without them, you wouldn’t have a business, right?
So, how do you think they feel if they call with a simple question and end up getting the company’s voicemail over and over? They probably wouldn’t feel too important. When they’re happy, however, they’re likely to spend up to 140% more than customers who have a bad experience.
That might be reason enough to look into an answering service.
More Time for Focus
Let’s say you decide to stick with a voicemail service instead of an answering service with a live person 24/7. When you get into the office each morning, what would you do? Probably listen through dozens of voicemails asking for a call back, only to learn that the caller wanted to know what time your business closes.
How much time do you spend returning calls that could have been handled right away by a live person, if only a live person had answered the phone? How much time could you have spent working on growing your business instead?
Save on Hiring
If you do realize that a live person answering the phone would be better than returning calls every morning, you may be tempted to hire someone in house. Just keep in mind that one person can cost almost $5000 to locate, hire, and train, in addition to their salary and benefits. That one person will still only work eight hours per day, answering one call at a time.
By outsourcing to an answering service, you can be sure all calls are answered, regardless of what time of day, which day of the week, and how many lines are engaged. It will still cost you less than hiring in house, too.
Ability to Scale
With all the additional time you’ll be able to spend on your business, you’re sure to grow. The good news is that an answering service can grow with you. You won’t need to hire more people to answer phones in house—not when the answering service can easily extend the number of calls you expect to handle.
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us; answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.