It’s 2025, a new year full of fresh possibilities and opportunities. You’ve already started your list of resolutions, perhaps featuring classics like “Start running” and “Spend more time with family.” For small business owners, your list may include growing your business, increasing sales, and improving customer satisfaction.
Most small business owners have a list of New Year’s Resolutions for their business and personal lives—but what if you could improve both at the same time?
How? By hiring an after-hours answering service for your small business!
Hire a call service, raise expectations, increase productivity
You’re a hard worker, but there’s only so much of you to go around, and sometimes calls get missed, which means missed opportunities for sales, and potentially frustrated customers. You want to set a new tone for the new year and have your business become synonymous with fast, approachable, reliable communication. But you also want to prioritize a work-life balance and protect your personal time. You can’t clone yourself, and you might not be able to afford a full-time secretary, but you can hire us.
We are a professional, personable, 24-hour, call answering service for small businesses. We take your calls like you would take calls, which increases your reach and customer satisfaction, and boosts your efficiency in running your business. We are always there for you, whether you are on the clock or not, ensuring your business keeps running even if you take a break to go for a run (way to slay those exercise resolutions)!
How we work
We exist to be an extension of you and your business. Picture it, while you are busy achieving your 2025 business goals, we are taking your calls and offering your customers excellent service. While you are spending time with your family, improving your health, or making time for your hobbies, we are keeping track of your calls, answering questions, and helping your business grow. Whether it’s taking a simple message or answering detailed questions for your customers, our agents learn the ins and outs of your business so they can help your customers the same way you would.
We offer:
- 24-hour call coverage
- Message relay
- After hours, weekends, and holidays
- To store your transactions indefinitely
- Emergency dispatch
- Free faxing/emailing
- Free patching
What makes us unique
What do we have that other automatic or virtual answering services do not? That’s easy. We:
- Have live operators
- Are HIPAA compliant
- Are US-based
- Are trained to de-escalate “challenging” customers
- Customize our approach to match your business
- Are affordably priced
- Do not require contracts
- Set-up is easy and affordable, and there are no hidden fees for holidays and weekends.
When you sign up, we get to know your business in detail so we can accurately represent you to customers on the phone. We customize our approach to match your industry, style, and tone.
We service businesses across many industries, including:
Law firms
Home health care providers
Hospitals and physicians
Security companies
Construction
Accounting/CPA’s
Electricians
Plumbers
Church and religious organizations
Property management
Schools
Start the New Year differently with peace of mind and 24-hour call coverage for your business. Set new expectations for your customers and achieve those business and personal goals—we will be cheering you on while taking your calls.
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us; answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.