If you really think about it, you could probably come up with ten or more reasons why your business needs an answering service without our help. For one thing, you could finally set your phone down and get some work done, right? That alone may be enough to get you to reach out. If not, we have several more reasons to consider working with an answering service.
1. Improve Your Brand Image
Nothing is more important than your brand image. It has the power to make or break your company’s success. And, believe it or not, you don’t always have full control over your brand. With an answering service, someone is always there to answer your buyers’ questions and give excellent service that will reflect your brand standards.
2. Missed After-Hours Calls Could Be Missed Sales
Unless your company is billed as a 24/7 business, you have to close the doors and turn out the lights at some point each day. But what if you could still capture those after-hours calls and potentially turn them into sales? That’s the beautiful thing about an answering service. No call goes unanswered.
3. You Can’t Hire More Staff
If you can’t afford to hire a receptionist, especially one that works after hours, too, then an answering service is the only option. You can use the service 24/7 in lieu of a receptionist, or forward all calls after hours.
4. You Get Too Many Calls
Let’s say you already have a receptionist on staff, but all she ever gets to say is “Please hold,” while answering multiple calls at once. With an answering service, all additional calls can be forwarded and handled as they’re received, relieving the overwhelm.
5. You Have More Important Things to Do
You’re running a business here. An answering service can answer all calls and forward the most important ones to you so that you never miss a sale or an important client. The rest of the calls? They’ll be handled for you so you can keep doing what you do best.
6. Some Customers Are Tough
We get it. Sometimes customers can be a little rude. Our answering service specialists are well versed in how to defuse and de-escalate any hot situations. This protects you, your staff, and your business while also getting to the root of the problem.
7. You Just Need Additional Support Sometimes
With a seasonal business, you may just need the extra help a few months out of the year. Why hire someone every time you expect an increase in calls? You already know how expensive hiring and training someone is, just to have to let them go a few months later. An answering service for seasonal work is the perfect solution.
8. Your Client Hates Voicemail
Nothing is more disheartening than seeing an important client in the caller ID but never getting a voicemail. When they don’t leave a message, you can’t be prepared to help them. An answering service ensures you always get the information you need to provide stellar service.
9. You Expect an Influx of New Callers
After investing money into advertising, there’s a good chance you’ll experience a large number of new callers. Can you afford to hire someone new to take those calls for you? Can you take time away from your work to pick up the phone every time? We thought so. An answering service is the answer here.
10. Everyone Needs a Vacation
Sometimes you may just need a little trip away from everything. Everyone deserves a chance to relax and decompress. You can’t do that if you’re waiting for your phone to ring. Hiring an answering service gives you peace of mind while you head out for vacation with the family.
If any of these struck a chord with you, reach out. We’re here to help.
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us; answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.