Have you ever…
- Called your doctor’s office, only to hear an automated voicemail?
- Needed to ask your bank a question that wasn’t on the selected list, and then gone through a chain of automated systems before you finally spoke to a real human?
- Been lost in the Twilight Zone of cringey hold music and an occasional, “Thank you for your patience”, but no one ever answered?
We’ve all felt the pain of being on hold, ignored, and hearing yet another automated or AI-generated voice.
As a business owner, you seek to make your services personal, approachable, and customer-focused. However, you don’t have the time to answer every call. Should you just grit your teeth and get an automated answering service? We say no. Automated answering systems can’t replace the personal touch your customers deserve. That’s where we come in.
The Human Connection
From babyhood, our brains have been wired to respond to the human voice. Humans can communicate emotion, empathy, nuance, and curiosity.
According to a study by doctoral researcher Christine Skjegstad, and Professor Sascha Frühholz, the human brain responds differently to human voices than AI-generated voices. The sound of a human voice creates stronger responses in the parts of the brain associated with memory and empathy. The human voice can communicate 24 unique emotions, and we can recognize them. Remember the last time you called customer service and were answered by an automatic voice? Did you feel hopeful? Understood? Helped?
More likely your frustration only grew, and you may have even hung up the phone to avoid wading through the misery of the call. We like to hear other people talking to us, especially when that person is friendly, professional, and informed so they can answer our questions. It is such a relief to pick up the phone and hear a real person on the other end of the line.
Our point is clear—you don’t need an automated answering service, you need us. Real people who pick up the phone and answer on your behalf, making your customers feel seen, heard, and helped.
Let us speak for you
Our 24-hour, seven-days-a-week answering service is your answer to meeting your customers’ call needs. Our agents are:
1. Professional and informed
We learn the ins and outs of your business so we can answer questions the same way you would. Our agents are friendly, helpful, and here to make life easier for you and your customers.
2. Trained to handle “challenging” customers
We are here to diffuse someone’s stress, not add to it. Our agents are experienced in de-escalating customers and helping them find a solution (and have a better day).
3. Discreet and trustworthy
Our agents are HIPAA certified as a part of their training, so any sensitive information your customers share is kept private and protected.
4. Available at all hours
Our agents are on the job, answering phones for your business while you’re sleeping, vacationing, running your business, or LIVING. We provide the convenience of automation but with a human touch.
Most callers hang up when they hear an automated system, which means lost opportunity for you, and increased frustration for your customers. We know you don’t have time to be the kind, helpful voice on the phone waiting to take all your customers’ calls, but we do.
With so many businesses turning to automated and offshore phone solutions, why not stand apart as the business that offers what we are all looking for—human connection?
With all of this to consider, it seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us; answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.