Between customers, employees, and family, there are a million plates spinning. When calls start piling up after hours, you don’t have to juggle alone. For over a decade, our holiday answering service team has helped business owners keep their lines open and their customers happy, even in the busiest season of the year. We offer 24/7 call answering for small businesses, ensuring you never miss calls during the holiday rush.
Here are 5 more reasons hiring an after-hours answering service for your small business could be your smartest move of the season.
Benefit #1: Never Miss Calls During Peak Holiday Demand
For many small businesses, the holiday season is their peak demand period, and this includes an increase in calls. You can expect up to 10 times more calls, especially on special promotional days such as Black Friday or Cyber Monday.
Each call is a missed opportunity, and customer support is everything. Having a live answering service on your side can mean the difference between chaos and calm, lost leads and loyal customers.
Benefit #2: Keep Customer Satisfaction High When It Matters Most
You’re not the only one who is stressed; so are your customers. Immediate service from a friendly live receptionist can offer calm in the middle of your customer’s day
Whether customers call about last-minute orders or burst pipes, we will be there to pick up the phone for you. Customer satisfaction and customer retention go hand in hand—hand us the phone and we’ll take care of your customers like you would!
Talk to our team about getting holiday coverage.
Benefit #3: Establish a Professional, Consistent Brand Presence
First impressions make a difference, and new customers are likely to be trying your products and services during the holiday season (especially with holiday promotions). Setting the tone from the get-go with fast, customized call responses can go a long way in wowing new customers.
We use live operators who are trained to answer questions, take detailed messages, and communicate your customers’ needs promptly. When the holiday stress is getting to everyone, talking to a helpful human on the other end of the line is just what we all need.
Benefit #4: Free Your Team to Focus on What Matters
Your team has its expertise, and you need that expertise on the floor or in the field during the busy season. Whether you manage properties, sell custom cookie baskets, or run a busy medical office during cold and flu season (why is someone always sick on the holidays???), we will take your calls so you can keep operating smoothly.
We are a HIPAA-compliant, after-hours answering service designed to free up your time so you can do what you do best while also enjoying your time off to celebrate with family and friends.
Benefit #5: Save Money with an Affordable After-Hours Answering Service
Seasonal staff come with their own challenges: training, management, scalability issues, and additional costs. Our affordable call service adapts to meet your specific industry (from plumbing to HVAC to ministries) and fits into your schedule, budget, and scalability needs.
And unlike other 24/7 call answering, we have no hidden or additional holiday or after-hours fees.
What Our Customers Are Saying
We love what we do, and we love helping you succeed. Our customers say it best:
Sheri Paniccia says: “We have tried several other answering services throughout our 30+ years in business, and have finally found a professional company that takes care of our customers like we would. Thank you!”
Greg Jenkins says: “Sherry and Tabetha were very helpful, and they have not missed a single call of ours yet. Would and will definitely recommend this company to any business looking for a reliable answering service.”
Ready for the Holiday Rush? Let Us Be Your 24/7 Support
We service a wide variety of industries, including:
- Plumbing
- HVAC
- Medical Offices
- Property Management
- Schools
- Church & Religious Organizations
- And more
Ready to reduce stress this holiday season? Let our women-owned, 24/7 answering team help you serve every customer with care, even when you’re off the clock. Download your free comparison guide here.
With all of this to consider, it really seems like a no-brainer, doesn’t it? Great Lakes Communications has over 20 years of answering service experience. No matter the day or time, your calls will be answered by a live, experienced agent located in the USA. We will work with you to customize your experience with us; answering the way you would like and gathering the information that you need. Visit our services and contact us to see if we are the right fit for your business.